Privacy Policy

This Privacy Policy describes the policies of Crown Tree Consultancy, Crown House, England HX6 2AG, United Kingdom of Great Britain and Northern Ireland, email: info@crowntrees.co.uk, phone: 08000141 330 on the collection, use and disclosure of your information that we collect when you use our website ( www.crowntrees.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

The Crown Consultancy Limited website does not itself store personal information aside from the the user’s IP address (Internet Protocol: standard allowing data to be transmitted between two devices) which is automatically recognised by the web server.

Information We Collect:

When you submit an enquiry, we will collect and process the following personal information about you:

Name
Email
Mobile
Survey site Address
Details of your enquiry provided by you

If you register to receive updates or enter your personal details into one of our enquiry or competition entry forms on this website, your information will be held on a secure server and the data will not be shared with any organisations outside Crown Consultancy Limited. It will be used only to email updates on the information you have requested to post this information to your address upon your request or to contact you where we believe we have legitimate business interests (further details below). This privacy statement only covers our website at https://www.crowntrees.co.uk and sub-sites of this domain. This privacy statement does not cover other websites linked to this domain.

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

Marketing/ Promotional
Testimonials
Customer feedback collection
Enforce T&C
Support
Administration info
Targeted advertising
Manage customer order
Site Protection
Dispute resolution

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Under the Telecommunication Regulations 2000, telephone conversations made with Crown Consultancy Limited may be recorded. Recordings are subject to GDPR protection and will never be passed on to a third party unless you specifically give consent for us to do so.

How We Share Your Information:

Our website uses third-party cookies that help us personalise content or advertisements, and to analyse our website traffic. We also share information about your use of our website with our advertising and analytics partners, who may combine it with other information you have provided to them or that they have collected from your use of their services.

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below, or detailed in our Cookie Policy:

Ad service (Google Ads, Google Tag Manager read Google’s privacy policy here.)
Analytics (Google Analytics, read Google’s privacy policy here.)
To send legitimate promotional information to you, from us, via a third-party distribution site (we use MailChimp, read MailChimp’s privacy statement here.)

Data collection & disclosure process

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred, and for which permission was granted, and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following reasons: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

General Data Protection Regulation (GDPR) and Your Rights

The GDPR provides the following rights for individuals:

The right

to be informed
of access
to rectification
to erasure
to restrict processing
to data portability
to object

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at ivan@crowntrees.co.uk. We will respond to your request in accordance with applicable law.

You may opt out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at ivan@crowntrees.co.uk, or by clicking unsubscribe from any of our emails.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies

We use essential cookies to help you navigate efficiently and perform certain functions. We share cookie information to serve personalized ads or content and analyze our traffic. These cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session. To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our detailed Cookie Policy. You can change your preferences at any time by clicking on the cookie settings icon in the bottom left corner of each webpage.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

An SSL Server Certificate following TLS 1.2 (Transport Layer Security) protocol is installed on the website.

Third-Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may write to our Data Protection Officer, Ivan Button at the following address: Crown Tree Consultancy, The Calder Suite, Warehouse 4, The Wharf, Sowerby Bridge, HX6 2AG, or email: ivan@crowntrees.co.uk. We will address your concerns in accordance with the applicable law.

Privacy Policy Effective Date 12-Oct-2023.
Last Updated On 12-Oct-2023

"Excellent company to work with. Ivan was very professional and detailed in his survey, giving helpful recommendations and insight in to what would be needed in the Arboricultural Tree Impact report. Emma was very helpful and fast to respond with the report that we need for a planning application. The report was excellent and very detail. Would definitely recommend and work with them again. 10/10 guys."

Kevin Walker, 15/1/18, Submitted to Google

"Very professional company and Emma Hoyle was very knowledgeable. We received regular updates without prompting which appears to be very rare nowadays. Would recommend them without hesitation. With their help we also obtained the result we were looking for with regard to our tree enquiry which is always a bonus. Great!"

Alan Rathbone, 01/08/18, Submitted to Google

"I have been extremely pleased working with Crown Trees. Emma Hoyle was my consultant and I have to say she is major asset to their business, an absolute joy to work with, quick and reliable. I definitely will be using Crown Trees in the future."

Core Gym, 20/02/18, Submitted to Google